PROMOTIONS ON OUR WEBSITE!
FREE SHIPPING FROM 35 €
Free shipping for any order of 35€ in France Metropolis
For payment by cheque, find our information on the page “Conditions of sales - Shipping”
1 - Shipping costs are offered from:
- 35 Euros order for the France.
2 - The shipping costs charged for a shipment outside France do not include any customs fees and other ancillary costs that may be requested at the entrance of certain countries, these costs remain the sole responsibility of the Customer.
Using Visa/Mastercard/PayPal/Check/Bank Transfer
1 - We offer payment via PayPal, so that you can pay the amount of your purchases:
- either by using your account directly PayPal
- or by using your credit card if you do not have an account.
You don't need to open a PayPal account to use your credit card.
When you have clicked on the "PayPal/credit card" payment button, then click on the light blue button at the bottom of the page "open an PayPal account".
Payments are secured.
2 - If you want to make your purchases by check
Please make your cheque payable to: Christine Olivarès
Address : Christine Olivarès - La Motte - 50730 Saint Martin de Landelles
3 - If you opt for payment by bank transferPlace your order normally on our site. When you arrive on the screen offering the different payment methods, choose the "bank transfer" option.
An email will be sent to you upon confirmation of your order, with our bank details, allowing you to finalize your purchase.
Any direct debit costs can in no way be borne by us.
Your order will be sent upon receipt of your payment
Delivery1 - The processing of your order is carried out upon receipt of your payment.
A letter acknowledging receipt of your order will be sent to you.
2 - Delivery is made upon receipt and receipt of your payment.
For packages greater than 250 g and less than 20 kgs
- By colissimo (2 to 3 working days) when our products are sent from France, and 3 to 5 working days for Europe, 5 to 10 working days for the rest of the world.
- or by international mail when sent from Thailand (allow 10 to 15 working days for receipt).
3 - We can not be held responsible in case of package not received, lost or damaged. Our parcels are sent by the postal services of France or the international post.
In case of return for lack of information on the delivery address, or not present at the time of delivery, or if the customer does not pick up his package at the post office when it is indicated on the colissimo link, the customer will have to pay the shipping costs again if he wishes the reshipment. If he wishes a refund, the shipping costs will be deducted from the refund.
It is therefore important that the customer provides all possible details to facilitate delivery.
3 - The modification or cancellation of an order is only possible when it has not yet been shipped.
Once an order has been shipped from our premises, it is no longer possible to cancel it.
Once the package has been handed over to the carrier, we are no longer responsible for it.
For any questions, do not hesitate to contact us by email by filling out the form below.
The products offered for sale by T-Herbals are those that appear on the Site, on the day of consultation of the Site by the user and within the limits of available stocks.
In case of unavailability of one of the Products, the buyer will be informed as soon as possible.
Prices are indicated in Euros and are valid for the territories of the European Union.
T-Herbals reserves the right, which the user accepts, to modify its prices at any time.
exchange or refund one or more product(s) in case of dissatisfaction.
You have a right of return of 7 days after receipt of the package to return it to us, in its original packaging, and obtain a refund or exchange. Returned products must be unopened and undamaged. During this period, the guarantee of return of the package is total: no justification will be requested.
For any returned item you have paid for, the following terms apply:
• The package has been returned without having been opened: refund of the package and any shipping costs.
• The product is returned simply because you are not satisfied: refund of the product, return costs at your expense.
Contact information for returns:
To process your requests, we kindly ask you to attach the following information on plain paper: name and surname, e-mail, address, order number and date, reason for returning your order.
We will not be able to take into account any incomplete application.
The return of packages must be made to the following address:
50730 Saint Martin de Landelles
The refund will be made by the same means of payment that the Customer used for his order or by check. maximum 15 days after receipt of the products.
Looking forward to exchanging with you soon and thanking you for your visit. The T-Herbals Team
Company name: T Herbals
Manager: Christine Olivarès
SIREN number: 505 139 345
50730 Saint Martin de Landelles
All data on this site (texts, photos) are the exclusive property of T-Herbals.
Any reproduction of the data appearing on our site, on any medium whatsoever, is prohibited without the agreement of T-Herbals.
It is strictly forbidden to use or reproduce the name T-Herbals, to reproduce the T-Herbals logo, for any purpose whatsoever, without the explicit written consent of T Herbals.
T-Herbals is represented by Christine Olivarès, acting as manager.
Protection of personal data
Under the terms of Law 78-17 of 6 January 1978 amended by Law No. 2018-493 of 20 June 2018 known as "Informatique et Libertés" and the General Data Protection Regulation No. 2016/679, the customer is informed that his order is subject to the processing of personal data by T-Herbals as Data Controller.
The information communicated by the customer on the site makes it possible to process and execute his orders. The data is processed for the following purposes: management of customer accounts, follow-up of payment and order, sending commercial communications to customers who have expressed their consent, statistical analysis, management and follow-up of complaints.
Bank details: our website is equipped with an online payment security system to encrypt the transmission of bank data (credit card number, end date of validity of the credit card, etc.). In addition, your payment data is only stored with the relevant payment service providers.
T-Herbals does not collect this data. Your bank details will be kept by the payment service providers It is all good, necessary for the processing of the order and its consequences. Data relating to the visual cryptogram will not be stored under any circumstances.
To this end, personal data may be communicated to T-Herbals responsible for the performance of the services.
Personal data is kept by T-Herbals for the duration of the contractual relationship, then 2 years after its expiry.
In accordance with Articles 15 to 21 of the European Data Protection Regulation, the customer may at any time request access, rectification, erasure or portability of his Personal Data, request the limitation or oppose the processing of his Personal Data. He can exercise his rights by sending an email through the online contact form of www.t-herbals.fr
The customer also has the right to lodge a complaint with the CNIL by mail to the following address: CNIL – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07; or online at: www.cnil.fr